Important Phone Numbers and Information for Winter Store Diego



Be safe and be smart. Do not attempt to travel. At this time many roadways are closed with trees down on them. Some have power lines in them which may be hard to see with the snow on them. NCDOT crews are out clearing the roads. Keep off roadways so they can do their jobs quickly and safely. If you must drive, leave plenty of space between your vehicle and others and reduce your driving speed. Don’t crowd the plow!! 

For road conditions in NC, call 511 during the day and at night, visit

Caldwell County Emergency Services has opened a (non-emergency) information line. If citizens have questions regarding the storm, please call (828)426-8608. 

LEOS (Lenoir Emergency Outreach Shelter) has opened as a Warming Station 

Click on These Links to Sign Up for Public Alert Warning Systems in Your County:
Caldwell County CodeRed Sign-up
Burke County Hyper-Reach System Sign-up

Local Utility Outage Numbers & Infomation
Blue Ridge Energy Report an outage: 800-448-2383. Outage map  Click Here for Outage Updates
Duke Energy Outage map 800-POWERON (800-777-9898)  or text OUT to 57801. Receive outage notifications: Text REG to 57801.
City of Morganton Electric: 828-438-5277
Rutherford Electric: 1-800-228-9756
Granite Electric:  1-828-396-3358
City of Newton: 828-695-4311
Town of Maiden: 828-428-5000
Rutherford Electric: 704-735-5381
Energy United: 800-EUNITED (800-386-4833)

If you lose power, call 828-758-2324 (Caldwell County), 828-437-1911 (Burke County) or 828-322-8061 x65618 (Catawba County) to find the closest warming station. For other NC counties, call 211 for shelter information or other non-emergency assistance.


According to FEMA, here are some tips to keep you safe during winter weather!

  • Stay off roads.
  • Stay indoors and dress warmly.
  • Prepare for power outages.
  • Use generators outside only and away from windows.
  • Listen for emergency information and alerts.

Survive DURING

  • Stay off roads if at all possible. If trapped in your car, then stay inside.
  • Limit your time outside. If you need to go outside, then wear layers of warm clothing.
  • Watch for signs of frostbite and hypothermia.
  • Avoid carbon monoxide poisoning. Only use generators and grills outdoors and away from windows. Never heat your home with a gas stovetop or oven.


  • Frostbite causes loss of feeling and color around the face, fingers, and toes.
  • Signs: Numbness, white or grayish-yellow skin, firm or waxy skin
  • Actions: Go to a warm room. Soak in warm water. Use body heat to warm. Do not massage or use a heating pad.
  • Hypothermia is an unusually low body temperature. A temperature below 95 degrees is an emergency.
  • Signs: Shivering, exhaustion, confusion, fumbling hands, memory loss, slurred speech, or drowsiness
  • Actions: Go to a warm room. Warm the center of the body first—chest, neck, head, and groin. Keep dry and wrapped up in warm blankets, including the head and neck.